Customer Experience

High quality product data and content. At pace and scale. Cost effectively. Somewhat of an elusive holy grail in delivering a great online experience that is more important now than ever. For many we are stuck providing the experience we think we are ABLE to rather than the one we know customers NEED but it’s […]

… the outcome the CUSTOMER is trying to achieve. Original article, company page and other insight here Friday Musings : Who’s job was it to spend all that money making it harder for customers to do what we want them to?   There is a lot of talk and focus, now and always, about multi-channel